Assigned service orders
Every technician sees the list of assigned service orders with customer, site, asset, serial number, reported issue, priority, operational notes and linked documents.
Technician app
The technician's whole job, right in the field
Check assigned jobs, update activities, record spare parts and complete the service report straight from a smartphone or tablet.
The app on the technician's phone
Daily route, job detail and customer signature.
What technicians can do from the app
Personal calendar
An up-to-date calendar with daily and upcoming appointments, times, sites and activity status. Changes made by the manager appear immediately in the app.
Work progress
The technician updates the service order status: work started, suspended, waiting for parts, rescheduled or completed. Updates are instantly visible at the office.
Activity recording
Diagnosis, work description, hours worked, travel times, outcome and technical notes automatically feed the service order history and the final report.
Closing the job
When the work is done, the technician closes the activity from the device after checking activities, outcome, hours, spare parts, final notes and any follow-up jobs.
Spare parts
Item search, quantity used and link to the service order. Parts still needed or unused materials can also be recorded.
Stock issue
ADonePRO automatically generates the issue movement from the central warehouse or from the technician's own stock, updating availability.
Photos and documents
Photos and files can be attached directly from smartphone or tablet to document the issue, the serial number, the work done and the replaced components.
Digital service report
The report is generated from the data entered by the technician and can be customised with logo, company details and specific wording.
Customer signature
The customer reads and signs the report on the technician's device. The signature is attached to the document and archived in the service order.
Automatic email delivery
After signing, the report can be sent automatically to the customer, with a customisable message and a copy always available in ADonePRO.
Sync with the portal
Progress, activities, spare parts, photos, documents, outcome and signed report are available in real time to operators and managers.
Secure access
Personal credentials, role-based permissions, two-factor authentication, HTTPS connection and automatic session timeout.
Smartphone and tablet
A responsive interface optimised for field work, with light and dark themes, available in English and Italian.
From the calendar to the signed report
Everything is handled directly in the field.
For the technician
All the information and tools needed to handle the job without paper forms or constant calls to the office: calendar, progress, parts, photos, closing and signature on a single device.
For the company
The office receives up-to-date information from the job site: fewer calls, less manual data entry, stock kept current and documents ready faster.
For the customer
Complete, immediate documentation of the work carried out, with the signed report sent automatically by email.
Want to see ADonePRO in action?
See how to manage tickets, jobs, technicians, contracts and spare parts in one platform. During the demo we will show the features that best fit your organisation.