Solutions
ADonePRO adapts to the way you deliver service
Every company runs different processes. ADonePRO can be configured to support organisations working at customer sites, in a workshop or through a network of service centres.
Technical service centres
One platform to run the whole service centre
ADonePRO lets you organise requests, repairs, technicians, spare parts, quotes and invoicing. Every case is followed from intake to delivery or job closing.
Problems solved
- Scattered requests
- Lack of traceability
- Hard to know repair status
- Spare parts unavailable
- Activities never invoiced
- Manual customer communications
Recommended features
Installers and maintenance companies
Plan technicians, contracts and maintenance
ADonePRO supports companies that install and maintain systems and equipment at customer sites. Managers organise appointments while technicians record activities directly in the field.
Problems solved
- Uncoordinated schedules
- Missed deadlines
- Paper service reports
- Difficult spare parts management
- Unrecorded hours and expenses
- No history on installed equipment
Recommended features
Manufacturers and service networks
Coordinate your service network
ADonePRO lets manufacturers and distributors manage requests and service orders assigned to external service centres and technicians. Progress, times and costs can all be monitored centrally.
Problems solved
- Hard to follow external centres
- Inconsistent information
- Late updates
- No SLA control
- Difficult cost and performance comparison
- Communication spread across channels
Recommended features
Repair workshops
Follow every product from intake to return
ADonePRO lets you register the product, identify the serial number, run the diagnosis, manage the quote and control every stage of the repair.
Problems solved
- Products hard to trace
- No history
- Quotes not linked to the repair
- Untracked spare parts
- Outdated work statuses
- Manual customer communication
Recommended features
On-site technical service
Organise jobs at the customer's site
ADonePRO lets you schedule appointments, assign technicians and give every resource the information they need to work in the field.
Problems solved
- Manual scheduling
- Overloaded technicians
- Inefficient travel
- Incomplete information
- Paper reports
- Outdated spare parts data
Recommended features
Internal ticket management
A help desk for internal requests too
ADonePRO is not only for external customer support: it can be used as an internal ticketing system to collect and manage requests from departments, sites and colleagues, from IT to facility maintenance.
Problems solved
- Requests sent by email or chat
- Reports that get lost
- No shared priorities
- Response times not measured
- Unassigned activities
- No history of internal jobs
Recommended features
Want to see ADonePRO in action?
See how to manage tickets, jobs, technicians, contracts and spare parts in one platform. During the demo we will show the features that best fit your organisation.